AIDC mobile terminal and solution supplier

FAQs

How do I view the device version + -

Enter from device, click Settings - About Phone - Build number
How do I restore the device to factory Settings + -

Device interface click Settings - System - Reset Options - Erase all data(factory reset)
Why can't the device recognize the phone card and access the Internet by phone + -

Step 1:Ensure that the mobile phone card is installed in the SIM card slot
Step 2:Ensure that the data traffic switch Settings - Traffic Usage -
Carrier-data switch are enabled
The device display 4G icon, but no data flow. + -

Advised to contact the carrier to set SIM parameters and enable related
services
Type of card that the NFC can read + -

It conforms to ISO 14443/ISO 15693 protocol, if it still cannot be read, please contact us for processing, individual cards may require system upgrades
Using the data line to connect the PC, but can’t indentify the device + -

Step 1:Check whether the data cable is normal
Step 2:Computer management options, device management, update USB driver
Step 3:Drop down menu, USB preferences, file transfer mode
Whether the UID number of the NFC card can be changed + -

The UID cannot be changed, RFID card internal ID is also fixed, to prevent forgery
Whether the RFID card storage data can be modified + -

The device demonstrator can be manipulated to manually modify internal data by touching the card
Forget password, unable to access the system + -

Power off the device first, then power button and Volume up button to enter the recovery mode, reset the password
The application crashes after a period of use + -

Step 1:Try using the IOT Security clearing cache of the IOT OS toolkit
Step 2:Back up data to other devcies or PC to restore factory settings

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