In the rapidly growing e-commerce sector, efficient and accurate order processing is crucial. Handheld Terminals (HTs), as a new type of information tool, are playing an increasingly important role in order processing with their powerful functions and convenient operation. They help e-commerce businesses improve operational efficiency and optimize customer experience.
How exactly do Handheld Terminals enhance order processing? Let’s take a look!
- Improving Picking Efficiency
Warehouse staff can use Handheld Terminals to scan product barcodes or RFID tags, quickly identifying product information. With the help of picking indicator lights, they can easily locate target items, significantly improving picking efficiency and accuracy.
- Simplifying Inbound and Outbound Operations
Warehouse staff can use Handheld Terminals to scan product barcodes or RFID tags, quickly recording inbound and outbound information, and updating inventory data in real time. This simplifies the operations process and increases work efficiency.
- Enhancing Order Processing Accuracy
Handheld Terminals can collect real-time data on orders, products, and warehouse information, automatically verifying data to ensure the accuracy of order processing and reducing error rates.
- Strengthening Order Tracking Capability
Order processing staff can use Handheld Terminals to check order status and track logistics information in real time. This helps identify and address anomalies promptly, enhancing order tracking capability.
- Improving Customer Service Experience
Customer service staff can use Handheld Terminals to quickly access order information, handle customer complaints, and answer customer inquiries, providing more convenient and higher-quality service.
The application of Handheld Terminals has already brought significant benefits to many e-commerce companies. As technology continues to advance, Handheld Terminals will become more functional and widely used, injecting new vitality into the optimization and development of the e-commerce industry.
For e-commerce business managers, Handheld Terminals are an indispensable investment tool. They can help improve order processing efficiency, reduce logistics costs, and enhance customer service experience, facilitating the transformation and upgrading of enterprises.
For frontline e-commerce employees, Handheld Terminals are essential work tools. They can help increase work efficiency, reduce workload, and improve work quality, creating greater value for the enterprise.
Handheld Terminals, a new tool for e-commerce, make order processing smarter and more efficient!
Here are some specific application cases:
- A well-known e-commerce platform used Handheld Terminals to increase picking efficiency by over 23% and achieve an order processing accuracy rate of over 99.5%.
- A cross-border e-commerce company used Handheld Terminals to shorten inbound and outbound operation times by more than 29% and reduce logistics costs by over 17%.
- A new retail company used Handheld Terminals for real-time order tracking, quickly identifying and resolving logistics issues, significantly improving customer satisfaction.
As e-commerce continues to grow rapidly, Handheld Terminals will play an even more critical role, helping e-commerce companies achieve higher quality and more sustainable development.